Ramp handling is defined as service for the aircraft while it is on the ground (after arrival and before departure).

Our services and activities extend as follows.

• Foreign Object Debris (FOD) check
• Marshalling: (sign for stop, chocks-on, headset communication with the cockpit, safety cone deployment) for arrivals and departures
• Cargo loading / unloading
• Baggage sorting / loading / unloading
• Ground Support Equipment (GSE) and Passenger Boarding Bridge (PBB) maneuvering and maintenance
• Cabin cleaning
• Catering loading / unloading
• Passenger transportation between the terminal building and the aircraft
• Periodic training
• Morning exercise
• Daily briefing
• Tool box meeting

Ground Support Equipment Team

Operation of Ground Support Equipment such as towing tug for baggage cart/Dolly, Conveyor Belt Loader and High Loader for baggage/container loading/Unloading from aircraft,Passenger step and Passenger Boarding for passenger embarkation/disembarkation for also Towing tug for Aircraft Push Back or Towing service, GPU, ACU, ASU, Lavatory service and Water service etc.

Morning Exercise

Physical exercise and to get team work  

Training

Fulfillment of training is one of the most important factors to insure a safe and smooth operation.

Daily Briefing

Sharing of information, having the different teams been able to work through any issues that arise, and discussing relevant ideas with each other, will promote solutions for a safer and smoother operation.

FOD check

FOD on the apron presents a hazard to the aircraft in a number of ways. It is necessary to have a process to regularly clear the apron.

Tool Box Meeting

To assign specific duties shipside and share safety information and load instruction.

Shisa Kosho

Famously originated by train operator in Japan, this system of

“looking at an object --> pointing at it --> raising your right hand to your right ear --> bringing your right hand down --> calling loudly “CHECKED”, putting all of your safety spirit into your forefinger”

heightens the operator’s senses and eliminates inattentional blindless. MJAS's ramp staff are all trained in and actively employ Shisa Kosho when engaging in ramp operations.

MJAS is now introducing this practice to other operators at airside such as the fuel supplier and airline ground staff.

Shisa Kosho and its daily results of safe operations are highly appreciated by customer airlines and auditors of various areas including insurance companies.

Aircraft Handling

Aircraft ground handling defines the servicing of an aircraft while it is on the ground and parked on apron of an airport.

Load Master

The Load Master is the person who supervises the work for loading and unloading of the baggage, cargo and mail at ship side. During handling, Load Master shall instruct strongly staff when necessary for the prevention of human injury and aircraft damage. Load Master contributes to provide the loading service of the baggage and cargo to the aircraft safely, or the unloading of the baggage and cargo from the aircraft safely and keeps safety navigation of the aircraft.

Marshalling

Aircraft marshalling refers to the visual communication between ground personnel and pilots in order to lead an aircraft to the correct parking position. Marshalling is important, because the pilot has limited vision both of the aircraft and of ground obstacles from the cockpit.

The person in charge of marshalling gives a signal to the crew by using paddles (marshalling lights at night time) in order to stop the aircraft in the correct parking spot.

Arrival Handling

Baggage Handling

We treat the baggage as if it were a passenger. The baggage, during loading / unloading, is well secured to prevent any damage which reflects their importance to the customer. You are able to view our loading / unloading procedures from the departure gate lobby windows.

Loading

At the sorting station, baggage, mail and cargo load the bags onto carts or into special containers that go right into the airplane. When loading the plane, bags that will be making a transfer after the flight are loaded into separate areas than bags that will be heading to baggage claim.

Baggage and cargo are the property of customers or passengers who have entrusted such items for transport. During this process, all Loading staff must remain conscious of the responsibility to treat baggage and cargo carefully and efficiently.

Departure Handling