Passenger Service Staff

Business Area - Passenger Service Department

Job Description

• Handle all passenger-related operations for incoming and outgoing flights, ensuring the highest quality of service in line with MJAS standards.
• Maintain service quality and compliance with the Department’s Standard Operating Procedures (SOPs).
• Coordinate and collaborate with airport authorities and CIQ (Customs, Immigration, Quarantine) to ensure smooth day-to-day flight operations.
• Provide assistance to special passengers (according to established service standards.
• Manage departure procedures, including check-in, boarding processes, and assist passengers during flight irregularities.
• Communicate effectively with flight crews to provide necessary operational support.
• Oversee pre-flight and post-flight activities in accordance with flight schedules and information.
• Handle arrival baggage services, including lost & found procedures.
• Maintain accurate records of lost and found items in compliance with company policy.
• Manage special flights and respond efficiently to flight irregularities or emergency situations.
• Perform aircraft weight and balance (load control) duties as required.
• Submit daily handling reports and updates to immediate supervisors.
• Carry out any other duties assigned by superiors to support operational excellence.

Job Requirements

• Matriculation Examination Pass or a Bachelor’s Degree in any discipline.
• Good command of English (4 skills) — speaking, listening, reading, and writing.
• Knowledge of Chinese language will be an advantage.
• Proficient in Microsoft Word and Excel with good English typing skills.
• Able to work efficiently under pressure and in a fast-paced environment.
• Capable of independent work and adaptable to 24-hour airport operations (shift duty).
• Committed to long-term employment and professional growth with the company.
• Flexible to work shifts, weekends, and public holidays.
• Physically fit to perform operational duties (e.g., lifting baggage, assisting wheelchair passengers, etc.).
• No visible tattoos while in uniform.
• Must not have makeup or skin allergies (as grooming standards require makeup application).
• Fresh graduates are welcome to apply; training will be provided.

Working Hours and Days

• Working days - As per shift schedule

Other Allowance

• Benefits : Annual Bonus, Health, Condolence, Congratulatory, Overtime, Grooming Allowance, Shift allowance, SSB and other allowance.
• Provide : Ferry (or) Transportation fees, Uniform, Laundry Service.
• Type : Permanent