Customer Service Staff

Business Area - Sales & Marketing Department

Job Description

• Provide information about lounge facilities, flight schedules, and related services.
• Maintain high standards of customer service at all times, reflecting the company's image.
• Monitor lounge occupancy and coordinate seating arrangements.
• Support food and beverage service-replenishing snacks, drinks and utensils as needed.
• Maintain lounge cleanliness and readiness.
• Handle guests/passengers' complaints or special requests tactfully, escalating to a supervisor when necessary.
• Record guest/passenger usage data accurately for daily reports.
• Coordinate with airline representatives, ground handling, and security staff etc. regarding passengers movements if necessary.
• Manage lost-and-found items within the lounge.
• Ensure compliance with airport safety, security, and company policies.

Job Requirements

• Matriculation Examination Pass or a Bachelor's Degree, preferably in Hospitality or Tourism.
• Prior experience in a lounge, hotel front office, or airline ground service.
• Excellent interpersonal and communication skills.
• Proficient in English (verbal and written); additional language are an asset.
• Strong customer service orientation and problem-solving ability.
• Computer literacy (Microsoft Office, Excel, Power Point)
• Well-groomed and professional appearance.
• Flexible to work shifts, weekends, and public holidays.
• Team player with a positive attitude and sense of responsibility.
• Able to work under pressure.

Working Hours and Days

• Working days - As per shift schedule

Other Allowance

• Benefits : Annual Bonus, Health, Condolence, Congratulatory, Overtime, Grooming Allowance, Shift allowance, SSB and other allowance.
• Provide : Ferry (or) Transportation fees, Uniform, Laundry Service.
• Type : Permanent